Help and support

Contact us

Email [email protected] and we will reply, usually within one working day. If you have an account, you can also message us from your account so we can see your details.

Common questions

I paid but the app still shows the Free plan

Sign in to the app with the same email you used on the website. Close and reopen the app. If it still shows Free after a few minutes, contact us with the email you paid with.

I forgot my password

Open the app or the website, choose Forgot password, and enter the 6-digit code we email you.

I forgot my grown-up passcode

In the app, open Grown-ups, choose Forgot passcode, confirm with your account password, then choose a new passcode.

How do I cancel my subscription?

Sign in to your account and choose Manage or cancel subscription. Premium stays on until the end of the period you paid for.

How does Screen Lock work?

Turn it on in the app under Grown-ups. It keeps a child inside Genova until the grown-up passcode is entered.

Delete your account and data

To delete your Genova account, your children's reader profiles and your reading data, email [email protected] from the email address on the account with the subject “Delete my Genova account”. We will confirm and complete it within 30 days. Payment records may be kept for as long as the law requires. See the privacy policy.